selling valuations confidently
Customers needing a jewellery or watch valuation expect their specialist jeweller to provide a professional, efficient service. It is important to be confident about the process involved in order to reassure customers and build customer loyalty.
This course explains the valuation process, how to increase sales and explores the long-term benefits of offering valuations.
Course Content
Lessons
Status
1
Lesson 1 – Understanding Valuations
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Topic 1: What is a Valuation?
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Topic 2: Why do people need valuations?
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Topic 3: What does offering a Valuation service say about your brand?
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Topic 4: How does a valuation service benefit your business?
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Topic 5: How a valuation can build customer satisfaction
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Topic 6: Valuations for Insurance
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Topic 7: Valuing modern items for Insurance
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Topic 8: Valuing older items for insurance
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Topic 9: Valuing for Probate
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Topic 10: Other reasons for Valuations
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Topic 11: Assessing an item for valuation
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Topic 12: Who can carry out a valuation?
- Topic 1: What is a Valuation?
- Topic 2: Why do people need valuations?
- Topic 3: What does offering a Valuation service say about your brand?
- Topic 4: How does a valuation service benefit your business?
- Topic 5: How a valuation can build customer satisfaction
- Topic 6: Valuations for Insurance
- Topic 7: Valuing modern items for Insurance
- Topic 8: Valuing older items for insurance
- Topic 9: Valuing for Probate
- Topic 10: Other reasons for Valuations
- Topic 11: Assessing an item for valuation
- Topic 12: Who can carry out a valuation?
2
Lesson 2 – Delivering a Valuation
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Topic 1: Assessing the item
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Topic 2: What will the valuer look for
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Topic 3: Information to support the valuation
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Topic 4: What the valuer needs to know
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Topic 5: How does this information help
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Topic 6: Variations in value
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Topic 7: Example 1– Solitaire Diamond Ring
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Topic 8: Example 2 – 9ct Gold Curb Chain
- Topic 1: Assessing the item
- Topic 2: What will the valuer look for
- Topic 3: Information to support the valuation
- Topic 4: What the valuer needs to know
- Topic 5: How does this information help
- Topic 6: Variations in value
- Topic 7: Example 1– Solitaire Diamond Ring
- Topic 8: Example 2 – 9ct Gold Curb Chain
3
Lesson 3 – Selling Valuations
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Topic 1: Opportunities to sell valuations
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Topic 2: Customers requesting a valuation
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Topic 3: Opportunities: Conversations around repairs
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Topic 4: Opportunities: During a sales transaction
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Topic 5: Renewal of previous valuations
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Topic 6: tips on selling valuations
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Topic 7: Taking in a valuation
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Topic 8: Presenting valuation to your customer
- Topic 1: Opportunities to sell valuations
- Topic 2: Customers requesting a valuation
- Topic 3: Opportunities: Conversations around repairs
- Topic 4: Opportunities: During a sales transaction
- Topic 5: Renewal of previous valuations
- Topic 6: tips on selling valuations
- Topic 7: Taking in a valuation
- Topic 8: Presenting valuation to your customer
